Contact

Support and everything else

Write to LEGAL-TBD: support email address. Please include what you were doing, what happened, and — if the app is involved — the version shown in its settings window. We aim to reply within LEGAL-TBD: stated response time.

Billing, receipts and refunds

Your receipts, payment method and plan changes live in Paddle's portal, reached from Billing in your account — that is the fastest route for anything you can do yourself. For a refund request, or a charge you do not recognise, write to the address above from the email on the account and include the date of the charge. What we refund is set out in the refund and cancellation policy.

Privacy and data requests

You can export your data and delete your account yourself, from the account page, without asking. For anything else — a correction, a question about what we hold, or an objection to how we process it — write to LEGAL-TBD: privacy contact address. What we hold and why is set out in the privacy policy.

Security reports

If you have found a vulnerability, write to LEGAL-TBD: security contact address with enough detail to reproduce it, and please give us a chance to fix it before publishing. We will confirm receipt and tell you when it is resolved.

Registered details

LEGAL-TBD: registered entity name, LEGAL-TBD: registered address. LEGAL-TBD: company or tax registration number.

Purchases are sold by Paddle.com Market Ltd as merchant of record; billing enquiries can also be raised with Paddle directly through the receipt they send you.